Last updated: 15 August 2026
Eligibility and timeframe
Refunds apply to professional service fees only. Ask within 14 days of payment and before substantive work begins for a full refund, less any non-recoverable third-party costs agreed in advance. Once work has started, any refund is limited to the unperformed portion of the agreed scope.
Non-refundable amounts
Completed discovery, analysis, workshops and delivered reports are non-refundable. Agreed deposits become non-refundable when reserved capacity is within ten business days or work has begun. Purchased data access, specialist materials and other approved external costs are non-refundable once committed.
Cancellation, rescheduling and no-shows
You may reschedule a workshop once without charge by giving at least three business days' notice. Later changes may be charged for committed preparation and reserved time. A missed session without notice may be treated as delivered. If Sourcecontrolbase cancels and cannot offer a suitable alternative, the affected fee will be refunded in full.
How to request a refund
Call +44 079 5477 0956 or use the contact form with the engagement name, invoice reference and reason. We acknowledge requests within two business days and normally decide them within ten business days.
Processing and payment method
Approved refunds are returned to the original payment method within ten business days of approval; your provider may take additional time. Exceptions required by law will always apply. This policy does not affect statutory rights.
Contact
Sourcecontrolbase, 52 Circle Way, Caldwell, G78 6RH. Telephone: +44 079 5477 0956.